Return and exchange
Purchased product can be returned within 14 (fourteen) working days of receipt in accordance with the provisions of Art. 55 of the CPL, if the following several conditions are met:
• No traces of use
• Not to have a damaged commercial appearance
• To be in its original packaging and with an authentic certificate
• No traces of corrections and modifications
Product return and refund
When returning goods from the customer for reasons that exclude violation of the integrity of the product or delivery of a product other than the ordered one, the transport costs are borne by the customer.
To return the received product and refund the amount for it, you need to follow the following steps:
• Send us an email at [email protected] informing us of your decision to cancel the purchased item and provide a bank account for a refund.
Once the product arrives at our office and we make sure of the original appearance, packaging and quality of the returned goods, your money will be refunded no later than 15 days by bank transfer.
• In this option, the courier costs for returning the product are at the expense of the customer and are not refundable
• We will refund only the amount for the purchased product, without the costs incurred for courier services for delivery and return of the product
• In case the customer returns the order made by him with a shipment, the transport costs of which are at our expense, we have the right to accept the shipment and deduct the value of paid transport costs from the total value to be refunded to the customer.
Replacement of already received goods
Replacement is possible within 48 hours from the date of receipt under the following conditions:
• The goods are in their original packaging, without traces of use or violation of the commercial appearance of the goods, in accordance with the provisions of Art. 55 of the CPL;
• The replaced product has a price higher than or equal to the price of the product you want to replace.
All delivery costs are borne by the user!
Products that are purchased at a discount are not subject to exchange!
Products made according to an individual project/ personalized products are not subject to return and exchange!